Enquiry Processing
Personal details (name, email address, optional contact telephone) are processed under legitimate interests strictly to provide accurate information and arrange leisure visits.
Please share details of your planned visit, private reservation enquiry, or general questions. Every communication is reviewed by our team in Leeds.
At , we believe that clear, dignified hospitality begins well before guests step into our thermal water halls. Whether you require practical guidance regarding our quiet resting chambers, bathing attire guidelines, or wish to plan an unhurried visit, our administrative desk provides prompt, thoughtful answers.
Routine written enquiries submitted via our portal or direct electronic mail are answered within one business working day. For sensitive timing or accessibility confirmations on the day of travel, direct telephone dialogue is always accommodated by our reception desk.
Select the appropriate medium for your correspondence:
We handle correspondence data with the same measured consideration we bring to our physical bathing sanctuaries. Information gathered via our contact interfaces is used exclusively to facilitate your enquiry.
Personal details (name, email address, optional contact telephone) are processed under legitimate interests strictly to provide accurate information and arrange leisure visits.
Correspondence is retained only for the duration necessary to satisfy your enquiry, typically archived within 90 days following resolution, and never transferred to third parties.
Under the Data Protection Act 2018 and UK GDPR, you have the right to request access, rectification, or deletion of your enquiry records at any time by contacting us directly.