Subject Access Requests (SAR)
Submit your request via email or post with proof of identity. We will respond within one calendar month at no cost to you.
— Data Protection
Privacy Policy & Personal Data
Aligned with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy sets out our commitment to handling your personal details with transparency, care, and architectural restraint.
Statutory UK GDPR
Legal Standard
Data Protection Act 2018
Reflecting the principle that your personal records require the same quiet order and deliberate guardianship as our physical bathing spaces.
Restricted Access
Publication Status
This policy describes the services currently provided through this website. Online booking, online payments and tracking technologies are not active website features.
Information Governance
We collect only what is essential to answer enquiries, ensure safety, and conduct our business with integrity.
Scope & Lawful Basis
When you communicate with via our website, email, or telephone, we process basic personal identifiers including your full name, email address, optional contact telephone number, and the message content of your enquiry. Our primary lawful basis under UK GDPR Article 6(1)(f) is our legitimate interest in responding effectively to guest questions, arranging preliminary visit details, and maintaining courteous communication. Where you request formal booking agreements or provide consent, processing operates under Article 6(1)(b) (contract) or Article 6(1)(a) (consent).
We follow data minimisation principles and do not intentionally collect unnecessary details. This website does not run audience analytics, advertising pixels, visitor profiling or an automated online booking system. Please avoid including sensitive information in general enquiries.
Architectural Stillness
Restraint in technology mirrors our physical spaces:
serene, uncrowded, and free from intrusive commercial
monitoring.
Our Core Commitment
Privacy as an Architectural Principle
Your personal data is treated with the same quiet dignity as our thermal suites. We do not sell, rent, or trade guest records, nor do we deploy intrusive automated profiling systems.
Statutory Protections
Your Rights, Data Retention & Security Standards
Under Chapter 3 of the UK GDPR, you retain comprehensive control over how your personal details are collected, stored, and processed by .
Right of Access & Portability +
You may request confirmation of whether we hold personal data concerning you, along with a free electronic copy of that data provided in a structured, commonly used format within one calendar month.
Right to Rectification & Erasure +
If any information we hold is incomplete or inaccurate, you have the right to have it corrected without undue delay. You may also request the deletion of your personal records where no overriding legal requirement to retain them exists.
Right to Restrict or Object +
You have the right to object to processing based on our legitimate interests or to request restriction of processing while a query regarding accuracy or lawfulness is resolved.
Retention Schedules & Incident Protocols
Retention Principles
Personal data is preserved only for the duration strictly necessary to fulfil the purposes for which it was assembled:
General Enquiries
Retained for up to 12 months after resolution to
handle follow-up queries.
Accounting & Tax
Retained for 6 years in accordance with statutory UK
HMRC accounting obligations.
Guest Visit Records
This website does not collect attendance or booking
records. Any separately collected venue records would
be covered by the notice provided at the time.
Technical & Organisational Security
We implement TLS transport encryption, role-based access controls, and strict authentication for internal systems. In the unlikely event of a personal data breach posing a risk to individual rights, we will notify the Information Commissioner’s Office (ICO) within 72 hours in compliance with Section 67 of the Data Protection Act 2018.
Onward Processing
Transparent service partnerships governed by strict data processing agreements and UK adequacy safeguards.
Processors & Transfers
We do not sell personal details to advertisers or data brokers. The static website does not transmit enquiry form contents to an application server; submitting an enquiry opens your own email application. Any ordinary web hosting or email providers that handle data are subject to appropriate privacy, confidentiality and security requirements.
Where information needs to be handled outside the United Kingdom, appropriate transfer safeguards are considered under applicable data protection law. No advertising or analytics cookies are deployed by the website in its current configuration.
Restrained Infrastructure
We select infrastructure partners who respect strict UK
data residency and rigorous encryption baselines.
Cookie Governance
Independent Consent Control
Our website operates cleanly without requiring marketing trackers or profiling cookies. Any optional analytics require affirmative consent and can be revoked at any time.
Direct Contact & Statutory Requests
How to Exercise Your Privacy Rights
To submit a Subject Access Request (SAR), update your details, or raise a concern regarding our privacy stewardship, you may reach our administrative office directly using the verified corporate details below.
Legal Name
Ivoranessa Liqua Ltd
Company Number
14872936
Registered Office
4 Maplewood Rise, Bristlefield, Leeds LS27 8QH, United
Kingdom
VAT Number
GB 427 9381 56
Direct Email
info@ivoranessaliqua.com
Telephone
+44 113 806 4729
Information Commissioner's Office
You have the statutory right to lodge a complaint with the UK supervisory authority: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF (ico.org.uk).
Form Handling Notice
The enquiry form prepares an email in your own email application. It does not directly submit or store form entries through this website; sending the email is your separate action.